Return Policy
Return, Refund, and Exchange Policy
If you encounter any issues with shading, estimating, sewing, or facing of our product, please file a complaint according to our exchange or refund policy. You may use your PayPal account or a credit card for such requests. Customer service will be available to assist you. If you require a replacement, we offer options based on availability. Jackets may be returned within 15 working days. For further details, please contact us via email.
Return and Tax Policy
Our customer care service team will inspect the product to determine if it meets the criteria for return, exchange, or refund. Please note that you are responsible for any import duties and taxes. The cost of the jacket includes all applicable taxes and shipping charges, if any.
Returns & Refunds Policies
At NYO Shopping, we aim to enhance your shopping experience with our straightforward returns and exchanges process. If you are dissatisfied or if your items arrive damaged, please use our self-service return portal within 30 days of delivery. Your satisfaction is our priority, and we have streamlined the process for your convenience.
Return Conditions
Before initiating a return, ensure that the item is unused, in its original condition, and has all tags attached. Please note that items showing signs of damage may not qualify for a refund or exchange.
Postage & Packaging Discrepancies
NYO Shopping offers free shipping on all orders and simplifies returns with prepaid labels. However, return shipping costs are the customer’s responsibility.
Colour Discrepancies
Color variations may occur due to differences in screen resolutions. We recommend checking the item’s color on multiple screens before deciding to return it. Your satisfaction remains our top priority.
Eligibility Conditions (for Damaged Items)
If you receive a damaged item, please notify us within 3 days of delivery with clear images of the entire product. Unfortunately, reports made after this timeframe may not be addressed.
Self-Service Returns / Exchanges
Our self-service portal facilitates easy returns and exchanges. Your satisfaction is crucial to us, and we strive to make the process as seamless as possible.
15-Day Return & Exchange Policy
Please note that we offer high-quality replicas of select brands. Customs duties are the responsibility of the customer; NYO Shopping holds no liability for these charges.
We have a flexible return/refund and exchange policy that ensures a reliable online shopping experience. You may return items within 15 days from the date of order placement.
For assistance, please contact us at info@nyoshopping.com.
Important Notes
To initiate a return or exchange, items must be in their original, unworn condition with all tags attached. Our quality team will inspect the product before dispatch to confirm its condition. Products damaged by the customer or showing signs of wear are not eligible for return or refund.
Returns & Exchanges
- Size Issues: Report any size-related issues within 24 hours of receiving your item. Returns or exchanges for size issues reported after this period cannot be processed.
- Incorrect Size Selection: If the item matches the size specifications on our chart but does not fit due to incorrect size selection, we cannot offer a return or exchange.
- Store Error: If there is a sizing error on our part (e.g., the item does not match the size specifications), NYO Shopping will take full responsibility and provide an exchange. Please report this within 24 hours of receipt.
Order Cancellation
- Within 24 Hours: Orders cancelled within 24 hours of placement are eligible for a full refund.
- After 24 Hours: Orders cancelled after 24 hours will incur a 25% deduction from the amount paid.
- Three Days After Verification: Orders cancelled three days after verification will incur a 35% deduction from the amount paid.
- Beyond One Week: Orders cancelled more than one week after confirmation will not be eligible for cancellation.
- Email: If you need to cancel your order, please email us at info@nyoshopping.com.
